Store Policy

​

Privacy Policy

At Horizon Creative Store, we value your privacy and are committed to handling your personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make a purchase, create an account or contact our customer support team.

​

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Personal details, including your name, email address and telephone number.

• Billing and delivery addresses.

• Order details, purchase history and transaction information.

• Account information and customer service communications.

• Device information, IP addresses, cookies and website usage data.

• Marketing preferences and newsletter subscriptions.

Payment information is processed through our payment service providers. We do not intentionally store complete payment card details on our own systems.

​

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing payments and fulfilling orders.

• Arranging shipping and delivery.

• Providing customer support and responding to enquiries.

• Managing returns, refunds and exchanges.

• Maintaining website functionality and security.

• Preventing fraud and unauthorised transactions.

• Complying with applicable legal obligations.

• Improving our products, services and customer experience.

Where permitted by applicable law, we may also send promotional emails, newsletters and special offers.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

​

3. Legal Basis for Processing

Where UK data protection law applies, we process personal information using an appropriate legal basis.

Depending on the purpose, this may include:

• Contractual necessity: To process purchases, deliver orders and provide requested services.

• Legal obligations: To comply with applicable accounting, tax and consumer protection requirements.

• Legitimate interests: To maintain website security, prevent fraud and improve our services, where those interests are not overridden by your rights.

• Consent: Where required, for certain marketing activities, cookies and optional services.

We assess the appropriate legal basis according to the specific processing activity.

​

4. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

Our website uses security measures provided by our website platform and relevant service providers, including encryption where applicable.

Although we work to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

​

5. Sharing Information with Third Parties

We do not sell your personal information to third parties.

We may share information with trusted service providers when necessary to operate our business, including:

• Payment processing providers.

• Shipping and delivery companies.

• Website hosting and e-commerce service providers.

• Customer support and communication services.

• Analytics and marketing providers, where applicable.

• Professional advisers and regulatory authorities when legally required.

We seek to ensure that service providers handle personal information appropriately and in accordance with applicable data protection requirements.

​

6. International Data Transfers

As an online store, we may use service providers operating in different countries.

Where personal information is transferred internationally and applicable data protection law requires safeguards, we take steps to ensure that appropriate protections are in place.

These may include recognised adequacy arrangements or approved contractual safeguards, where applicable.

​

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including providing our services, maintaining business records, resolving disputes and complying with legal obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected and applicable legal requirements.

When personal information is no longer required, we take appropriate steps to delete or anonymise it securely.

​

8. Your Privacy Rights

Where UK data protection law applies, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of certain processing activities.

• Object to processing in certain circumstances.

• Request data portability where applicable.

• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at:

supporthorizoncreativestore@gmail.com

We will review and respond to requests in accordance with applicable data protection laws.

Where UK GDPR applies, you may also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions, maintain shopping cart functionality, understand website performance and improve the browsing experience.

Some cookies are necessary for the website to operate correctly. Other cookies, such as analytics or advertising cookies, may require your consent under applicable law.

Where required, we will request your consent before using non-essential cookies.

You can manage your cookie preferences through the available website controls and your browser settings.

Disabling certain cookies may affect website functionality.

​

10. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may contact you with information about new products, promotions and special offers.

You may withdraw your consent or unsubscribe at any time.

We aim to ensure that our marketing communications comply with applicable privacy and electronic marketing requirements.

​

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.

Any updated version will be published on this page, together with its revised effective date.

​

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Horizon Creative Store

Email: supporthorizoncreativestore@gmail.com

We are committed to addressing privacy enquiries responsibly and transparently.

​

Payment Methods

At Horizon Creative Store, we aim to provide a secure and convenient checkout experience.

Available payment methods may include:

• Credit and debit cards.

• PayPal, where available.

• Other payment options displayed during checkout.

All available payment methods will be shown before you complete your purchase.

Payments are processed through the applicable payment service providers using their security measures.

Horizon Creative Store — Quality. Style. Great Value.