FAQ

How long does delivery take?

Delivery times vary depending on your location and the shipping option selected. Available delivery options, costs and estimated delivery times will be provided before you complete your purchase.

Once your order has been dispatched, we'll send you a confirmation email with tracking details, where available.

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Do you deliver across the UK?

Yes! Horizon Creative Store offers delivery across the United Kingdom. Available shipping options, delivery costs and any location-specific restrictions will be displayed at checkout.

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How can I track my order?

Once your order has been dispatched, we'll email you tracking information if a tracking service is available for your shipment.

If you haven't received our email, please check your spam or junk folder or contact our support team.

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Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at supporthorizoncreativestore@gmail.com.

We'll do our best to accommodate changes before dispatch. If your order has already been dispatched, you may still have the right to cancel your purchase under applicable UK consumer law. Please refer to our Returns Policy for further details.

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What is your returns policy?

We want you to shop with confidence at Horizon Creative Store.

For most online purchases, you have the right to notify us that you wish to cancel your order within 14 days of receiving your goods, without providing a reason. You then normally have a further 14 days to return the items.

Certain products may be excluded from this right under applicable law.

Please contact supporthorizoncreativestore@gmail.com for return instructions and refer to our full Returns Policy for information about return shipping costs, refunds and applicable exceptions. Your statutory consumer rights remain unaffected.

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What if my item arrives damaged or faulty?

We're sorry if your order hasn't arrived in perfect condition!

Please contact us at supporthorizoncreativestore@gmail.com and include your order number, a description of the issue and, if possible, photographs of the product and packaging.

Our team will help you find an appropriate solution, which may include a refund, repair or replacement in accordance with your statutory rights under UK consumer law.

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Are your products suitable for all ages?

Our products are designed for different age groups and purposes.

Please review each product's description, recommended age range and safety information before purchasing. Always follow the manufacturer's instructions and safety guidance.

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I have another question. How can I contact you?

We're always happy to help!

For any questions about our products, orders, delivery or returns, please email our customer support team at: supporthorizoncreativestore@gmail.com

We'll get back to you as soon as possible.

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