Shipping & Returns

Shipping Policy

At Horizon Creative Store, we are committed to providing a reliable, transparent, and convenient shopping experience. We carefully process and prepare every order to help ensure your products arrive safely and in excellent condition.

Order Processing

Once your order has been successfully placed and payment has been confirmed, it will be prepared for shipment. Processing times may vary depending on product availability, order volume, weekends, and public holidays.

Once your order has been shipped, you will receive a shipping confirmation with tracking information whenever tracking is available.

Shipping Times

Delivery times depend on the destination, selected shipping method, product availability, and carrier. Estimated delivery times will be displayed during checkout whenever available.

Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to customs procedures, weather conditions, carrier disruptions, peak shopping periods, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated based on the destination, shipping method, and products in your order. The applicable shipping fee, including any available free-shipping option, will be displayed before you complete your purchase.

Order Tracking

When tracking is available, you will receive a tracking number after your order has been dispatched. Please allow some time for the carrier's system to update after receiving your tracking information.

International Shipping

We may offer international shipping to selected destinations. International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product or shipping price and are the customer's responsibility.

Packaging

We take care when preparing and packaging every order. Products are packed appropriately to help protect them during transportation, with additional protection used when necessary for electronics, collectibles, and other delicate items.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order. Please contact us as soon as possible if you notice an error in your delivery details.

Once an order has been shipped, we may not be able to change the delivery address.

Lost, Delayed or Damaged Orders

If your order is significantly delayed, arrives damaged, or appears to have been lost during transit, please contact us with your order details. We will review the situation and assist you in finding the appropriate solution.

Please keep the original packaging and take clear photos of any damaged products or packaging, as these may be required when investigating a claim.

Need Help?

If you have any questions about your order, delivery, or tracking information, please contact our customer service team.

At Horizon Creative Store, your satisfaction matters to us, and we will always do our best to make your shopping experience simple, secure, and reliable.

Horizon Creative Store — Shop with confidence.

Return & Exchange Policy

At Horizon Creative Store, customer satisfaction is important to us. We want you to shop with confidence, so we aim to make our returns and refunds process as clear and straightforward as possible.

Returns

For most online purchases, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason. You then normally have a further 14 days to return the items.

Certain exceptions apply under UK consumer law. This cancellation right does not affect your statutory rights if an item is faulty, damaged or not as described.

How to Request a Return

Before returning a product, please contact our customer service team and provide your order number, the product you wish to return, and the reason for your request.

If the product is damaged, defective, or incorrect, please include clear photographs where possible.

Please do not send products back without first contacting us for return instructions.

Return Shipping

Return shipping costs may depend on the reason for the return and applicable consumer law.

If a product is faulty, damaged upon arrival, or different from what was ordered, we will handle the matter in accordance with your applicable statutory rights.

For returns made because you changed your mind, you may be responsible for return shipping costs where permitted by law.

Refunds

If you exercise your statutory right to cancel, we will issue your refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier. If we have not yet dispatched the goods, the applicable refund deadline will be calculated from when you notify us of your cancellation.

Refunds will be made using the original payment method unless otherwise agreed. Your statutory consumer rights remain unaffected.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery. If you receive an item that is damaged, defective, or incorrect, contact us as soon as reasonably possible.

We will review the issue and provide an appropriate solution, which may include a replacement, repair, refund, or another remedy available under applicable consumer law.

Exchanges

Where exchanges are available, please contact us before returning the original product. Product availability cannot always be guaranteed.

Your Consumer Rights

This Returns & Refunds Policy is intended to work alongside applicable consumer protection laws. It does not exclude, restrict, or replace any rights that cannot legally be waived.

Contact Us

If you have questions about a return, refund, exchange, or damaged product, please contact our customer service team.

Horizon Creative Store — Shop with confidence.